Refund Policy

Return & Refund Eligibility Period

bagsmartsale.com provides a 60-day free return and refund service for all purchased products. Within 60 days after customers receive the goods, if they are not satisfied with the products, or the products have quality problems, size mismatch, and other non-human damage situations, they can apply for return and refund services. This long-term guarantee period fully respects the independent choice of customers and effectively protects the shopping rights and interests of every user.

Free Return Service Rules

All return applications that meet the platform regulations can enjoy free return shipping service. Customers do not need to bear any return logistics fees, handling fees and other additional costs. Our platform will provide standard return shipping labels and return process guidance to help customers complete return operations efficiently and conveniently, reducing the time and cost of customer after-sales processing.

Refund Processing Cycle

After we receive and inspect the returned products and confirm that the products are intact, unused and meet the return standards, we will initiate the refund process immediately. The refund will be completed within 5 to 10 working days, and the refund amount will be fully returned to the original customer payment account. The specific arrival time of the refund shall be subject to the processing cycle of the customer's payment institution, and our platform will actively follow up the refund progress to ensure timely arrival of funds.

Return Product Inspection Standards

To ensure the standardized operation of the after-sales system, all returned products need to pass our platform standardized inspection. The products must keep the original packaging complete, no man-made damage, no use traces, no dirt and wear, and all supporting accessories are complete. Products damaged by human factors, used products and products with missing accessories do not meet the free return and refund conditions. The inspection results will be notified to customers via email in a timely manner.

Refund Exception Handling

If the return application is rejected due to non-compliant product conditions, our customer service team will send a detailed rejection reason and product inspection report. Customers can negotiate and communicate with the customer service team according to the actual situation. For orders approved for special processing, we will still complete the refund settlement in accordance with the platform process to ensure fair and reasonable handling of every after-sales order.